Responsible travel is part of Audleys DNA. Audley Travel flagged this review for containing harmful or illegal content.Read more. I have also planned my own trips. Your specialist will offer you the best available alternatives based on your preferences. Audley Travel were amazing and honoured our booking at the original price. Extensive knowledge of the Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations First Holiday with Audley to South America Cannot recommend enough. Find out more about our approach to Sustainable Travel. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. Both extremely knowledgeable, professional and patient! This was the first time I have used Audley and I will definitely be booking with them again. Not only do we feel this gives you the best experience, it also brings benefits to local communities. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. For their prices, there is no excuse for this. I cant tell you how much we enjoyed every minute, Not one hiccup. {*My wife and I used Enchanting Travel Services to go on Safari with 6 friends for 2 and weeks covering more than one country and a multitude of experiences, guides and accommodations that were extraordinary. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! Audley Travel Review - Which? We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. While the local guides were good, Audley's total lack of communication with them, crippled our guides' ability to take us to sights and provide what we had paid for. We had a wonderful trip! Included numerous tours, I.e. We are quite fussy with our travel plans and yet nothing was too much trouble. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. Any company that has been in this business as long as Audley should not have made this logistical mistake. We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. Audley Travel Engaged Employer Overview 353 Reviews -- Jobs 656 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Sales Specialist Reviews Updated Nov 8, 2022 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership Yes, ultimately Audley went over my budget by $400. The guides supplied throughout were very helpful and friendly and always there when needed. I signed up for Trustpilot just to write a review at how great this company was to work with even Having just been invited to a wedding in Japan and never having visited the country before, we We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. Best wishesAudley Travel USA. Audley Travel flagged this review for containing harmful or illegal content.Read more. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. The place was Awful. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. The itinerary he arranged was perfect, listening to all of our likes and dislikes. We ended up with 15 minutes at the end of the day versus 2 hours in the early part of the day and a distant walk by ********** versus going to **********. Flawless planning and Natasha has been brilliant in providing information and advice for our very exciting trip to East We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. Harry listened to our interests and made suggestions as to what we might like to do. Audley Travel and COVID. from the word go she was helpful, kind, super organised and knew what and where she was talking about. Just returned from a 6week tour of Australia and Singapore. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! Italy Specialist. She organised a wonderful holiday for us with fantastic hotels and tours nothing was too much bother for her. As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. We look forward to working with you in the future, on your next Audley adventure. I signed up for Trustpilot just to write a review at how great this company was to work with even though I did not end up booking my trip through them. It's been three weeks, we have been back in the States for two weeks, and we have heard nothing. This happened in ****** as well.7)The fact that this room was assigned to us along with the previously expressed disappointments we experienced made it clear to me that Audley does not have any one person taking responsibility to verify accommodations and arrangements. I was anxious we wouldn't have accommodation there but there was plenty available. View customer complaints of Audley Travel, BBB helps resolve disputes with the services or products a business provides. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. This is our third trip with Audley. BBB Business Profiles may not be reproduced for sales or promotional purposes. I hope overall you had a wonderful holiday, it is as you say, a great destination! Audley helped us have the best trip of our lives. Hi FinnyBillThanks for taking the time to share your feedback with us. Dear Mr TarantThank you for taking the time to graciously update your review. recommended to friends for future bookings, Hi LGWelcome back home! Best personal travel experience. Best personal travel experience. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. We're delighted to hear how well Jenny & Kristine looked after you throughout. And so it proved to be!Malcom W our representative was excellent! Anyways, we didn't have our AIRLINE TICKETS until SIX minutes before boarding began and then he left us to fend for ourselves. Hi LizThank you for taking the time to share your kind comments with us. The Audley Travel quote stated that the 100$ per person admission fee to the islands was excluded from the price as was one of the hotel shuttle transfers and some airport departure taxes (amount not specified). We can't thank her enough! Disappointment, frustration, and confusion are the three words to describe the experiences we encountered during our trip. Hi PaulThanks for taking the time to share your great feedback about Malcolm and your experience in Japan. Suggested companies are based on peoples browsing tendencies. Emily was brilliant at listening to the kind of trip we would like, answered all our questions by drawing on her in-depth knowledge and personal experience, and has put together the perfect itinerary for us. In other words, it is not the fault of one bad travel agent at Audley. Your entire vacation is designed around your requirements, Select your preferred style of accommodations, Create the perfect trip with the help of our specialists, All our specialists have traveled extensively or lived in their specialist regions, The same specialist will handle your trip from start to finish, Make the difference between a good trip and an outstanding one, Hand picked by us or our local partners as the best available, Offering more than just dates and names, they strive to offer real insight into their country. The world is a big, wide-open place, and making decisions can be difficult. We will be using their Just returned from a 6week tour of Australia and Singapore. Unequivocally remains my default go-to planner! In this case, it sounds like perhaps the services we offer were not a great fit for you as an independent and experienced traveler. Covering all seven continents, let us show you how you can see the world with Audley. Travel that stays with you. Audley Travel by Hassled in Hawaii, 13 Feb 2022 Holiday Rating: Beautiful holiday in Hawaii Booked a 16-day trip to Hawaii covering three islands, self-drive. Entirely unprofessional. He listened carefully to our thoughts and then planned us an excellent trip. Hi JackieThank you for taking the time to tell us about your experience! Itinerary # *******/4 My wife and I recently returned home from a trip to ***************. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. }8)Upon arriving at ************ I was told we would have a view of the crater. Date of experience: 22 March 2023. Thank you for your recommendation too, it is much appreciated. It seemed that we were always given the worst rooms in each of the hotels we were booked in. Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. Hi AnantThank you for sharing your kind comments with us. The place was Awful. I wrote them a three page letter that was never acknowledged. We are thrilled to hear how well Laura and the team looked after everything for you, and are delighted you had the most fabulous time exploring Japan. I can highly recommend Mat for travel to Asia and Monty for travel to USA. And just to add insult to injury, despite being told that our meals were included, we were informed that we had to pay extra if we wanted meat. Speak to a certified specialist to start planning your tailor-made vacation. Right up to us going he kept tweaking things to avoid the problems in southern peru will certainly be using Auley again, Hello,Thank you for taking the time to tell us about your experience! I will pass this back to your specialist and their manager. Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. We had to do our best to communicate with people in the security line to ask to go ahead of others so we wouldn't miss our flight. The accommodation was first class, very clean and in good locations. Best wishesAudley Travel USA. We will make certain that your kind words reach Mat, his leadership team, and our Thai partners.We cannot wait to help you create your next Audley adventure!Best wishesAudley Travel, First Holiday with Audley to South AmericaNick did a great job of arranging everything with great hotels and tours. It sounds like you had an unforgettable getaway, and Audley's extra attention to detail truly shines through. The business services include but are not limited to custom designed private vacations to more than 80 countries around the world. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. Best personal travel experience. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. His knowledge of Australia and experience booking past trips there was a big advantage for us. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. Country Specialist (Former Employee) - Boston, MA - July 7, 2017. Delivering great client service is at the heart of what we do and are glad the team was able to resolve your concern to your satisfaction. Trustpilot is assessing this review in accordance with our flagging process. However, you choose a travel agency for help with the logistics--easy directions, smooth travel, etc. Best regardsAudley Travel. We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. Audley Travel Engaged Employer Overview 354 Reviews -- Jobs 657 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Country Specialist Reviews Updated Apr 8, 2023 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership My love of travel was formed later in life and didn't really begin until I spent time on the west coast of Ireland and specifically the town of Dingle in County Kerry. Working at Audley Travel: 7 Reviews Fortunately, the general manager of the resort took it upon himself to make our experience right. We could not have put this together without Tamatha's knowledge and help. The accommodation was first class, very clean and in good locations. It was full of useless information, but lacking in facts that I needed. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. From the beginning, Tamatha asked all the right questions to tailor our experience exactly to what I wanted. We hired Audley Travel to assist of with planning our trip to Thailand. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. The hotels were perfectly picked to maximise our time. 2 reviews for Audley Travel, 1.5 stars: 'I turned to Audleytravel because I wanted an individualized trip to India and wanted to avoid problems. They are not proactively involved. In addition, it is extremely difficult to follow the directions Audley includes in their travel packet: key information is buried in non-essential information about the area, you have to flip back and forth in their book to find where you are supposed to be when. a lovely friendly manner too. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Once again, Audley Travel remains the gold-standard of holiday planners! Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. Hi EmmaA huge thank you for sharing your experience with us! We did communicate with Audley representatives and they did offer 18% refund, nowhere near enough to compensate us. The reason to use an agency is to make sure there is a responsible professional assuring all the details of your trip are taken care of. Audley Travel also finished top of the table of smaller/independent providers, with a customer score of 87%. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. You pay them to provide you with great experiences. No. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. 2023 Trustpilot A/S. We were getting ready to make arrangements on our own to get to the airport since we had not heard from anyone. Best wishesAudley Travel. Our trip could not have gone more smoothly! The destination is great. Audley Travel Traveller Reviews We did not hear from ***** for 8 months until 6/30/22 when she sent us an email that she was quitting her job; the poor transition to the new specialist led to confusion, uncertainty, missed opportunities. We wanted to plan a journey that would be tailor-made just for us. Audley Travel | Complaints | Better Business Bureau Profile Also, a shout-out to concierge specialist Sofya Jasmine who took our initial query, helped us hone our options and connected us with Emily. We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! We compared costs against other providers and they were competitive. Audley are recruiting on mass without taking into consideration the quiet periods. Hi LizThank you for taking the time to share your kind comments with us. Booked a 16-day trip to Hawaii covering three islands, self-drive. We had an experience of a lifetime and can't acknowledge Carter enough for all he did from our first phone call and introduction to checking in with us upon our return. By Audley specialist Lee. We'll make sure that your kind words reach Mat, his leadership team, and our Malaysian partners.Best wishesAudley Travel. Instead, we once again got the view of a building roof and to make matters worse we had to climb up and down two flights of a spiral staircases just to get to our room. Hi PaulThanks for taking the time to share your great feedback about Malcolm and your experience in Japan. Anyone can write a Trustpilot review. The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! Reviews | Customer Testimonials | Audley Travel Alice Geary has been fantastic to work with for our Brazil holiday. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. The itinerary he arranged was perfect, listening to all of our likes and dislikes. We compared costs against other providers and they were competitive. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. This is just another example of the lack of follow up Audley has. We quite frankly didnt know who they were, what their names were and since it was 11:15am Saturday morning and we had not heard from them and had no way of contacting them we were getting nervous and decided we may need to get our own taxi as a backup. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. 1)I paid over two thousand dollars extra to have private access to the pyramids (5:30am before they open) and it was canceled by the tourism folks. We met other Audley travellers who were equally delighted with their trips. We spent over $60k with Audley and they simply did not deliver a carefree, stress-free experience. We booked with Audley and they were fantastic until they had our money. Responsible travel is part of Audleys DNA. From the journeys round the country with the train tickets and timetables all sorted, to the hotels and their staff, and our guides-all were excellent!Very many thanks Malcolm and Audley! It goes against our guidelines to offer incentives for reviews. Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. BBB Business Profiles are subject to change at any time. However, when it came to the accommodations and level of service that we received from the locals at each of the lodging facilities in South Africa - it was a five-star experience. First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. Best wishesAudley Travel. Used Audley Travel for a two-week trip to Hawaii. Tailor-Made Tours, Luxury Vacations & Safaris | Audley Travel We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. Audley Travel terms and conditions - The Telegraph I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! Travel the Audley Way We arrange trips to more than 80 destinations throughout the world and across each continent. What are we paying Audley for? This was two days wasted of a twelve day trip. Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. Harriet at Audley Travel from our very first conversation listened and understood to perfection what our family was looking for and came up with a very professional exciting and just perfect tailor made itinerary which came up to expectations throughout our tour. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. All the arrangements were super and we look forward to a future trip with Audley. We requested the best hotels and they were all very good. Reply from Audley Travel. We are thrilled to hear that Mark was able to use his skills and insight to organise a trip that met all your needs and preferences.At Audley Travel, we pride ourselves on providing exceptional customer service and personalised travel experiences, and we are delighted to hear that our local partners went above and beyond to make sure your trip was successful. Audley Travel organised the most efficient and perfect tailor made itinerary for our family Christmas-NewYear holiday to discover a most inspiring Country and People. We have been to South Africa, as well as to several other countries in Africa over the years but this trip was so well organized, and enabled us to really soak in all that the people, culture, landscape, and animals were offering us. Audley Travel is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. and will make sure your feedback is shared with Nick and his team.Best wishesAudley Travel. It was great to be traveling again and everything went very smoothly. Mark listened to what wed like to do whilst we were travelling and advised accordingly. Tamatha talked with us about our dreams for the trip and was able to create a perfect itinerary. Thank you so much! Simply Incredible! From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. We are delighted to hear how well Mat and his team handled everything for you. We have shared your comments with Hayley and the team. Once in Bali, everything was seamlessly organized. We will definately use them again in the future. 3)On our Nile cruise the room was not what we were promised (as evident from the pictures we received prior to). I was in the early stages of planning a trip through Audley for my parents but notified them we will not be using them for that trip, and that we would be cautioning everyone else we know against using such an unprofessional company. 73% of employees would recommend working at Audley Travel to a friend and 58% have a positive outlook for the business. Audley Travel Reviews 3,232 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 total 94% 1% Filter Sort: Most relevant KA Kate Ashton 11 reviews GB Updated Jan 11, 2023 Superb pre-trip planning I can't overstate how brilliant our experience has been in planning our trip to Quebec this coming December (2023). We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! Start planning your next adventure with Audley. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. That barely reimburses us for the extra money we paid for a private tour of the pyramids we did not get. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. Trustpilot is assessing this review in accordance with our flagging process. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. We are due a full refund for this. Not the back of building. You could even opt for a thrilling swim with marine iguanas in the Galapagos. We had used the company on 4 occasions before and knew we could trust them. I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. Thank You Hayley for an excellent trip, we will remember it for a long time to come. Within 24 hours I received a quote that undercut Audley Travel by 2586 for the two of us and there were no hidden extras. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Audley Travel is a tour operator. We've had some brilliant holidays with Audley but the latest one planned is hard work - for us. Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. Anyone used Audley Travel? - Galapagos Islands Forum We are due a full refund for this. ****** knew we were here for the view and asked the hotel to switch us. Hi RobertThank you for reaching out and sharing your great feedback with us. The word she used for that half was "a disaster." Hi TimThank you for taking the time to share your kind comments with us. Brilliant. It . It received solid four-star ratings across the board, except for transport, where five stars means that it clearly dealt with last year's travel chaos better than most. It was perfect. The top 5 experiences in Western Australia - Audley Travel Best wishesAudley Travel, New Mill Lane, New Mill, OX29 9SX Witney, England, GB, North Washington Street 77, 4th Floor, 02114 Boston, Massachusetts, US.
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audley travel complaints