virgin atlantic car hire cancellation policy

If you need flexibility, make sure you pick a Ticket type which Should you decide to cancel due to a price increase of more than 8%, you must exercise your right to do so within 14 days from the issue date printed on your invoice. Cancellation policies and other important information. If you book and pay for your ticket through a travel agent you must apply to them for your refund or refund advice. WebFor a group booking of 25 people or more, please speak to our specialist Groups Team on 0344 472 1422. See more More legroom, more style Be sure to provide your Flying Club membership number when you arrive at Enterprise to pick up your vehicle. Our new direct Virgin Atlantic service commences 22nd October 2023. 15.3 In respect of non-package arrangements, we act as an agent (retailer) and we are selling on behalf of a third party. Virgin Atlantic Holidays may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this Web Site. Your holiday is protected many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. The latest flight timings will be shown on your tickets which you will receive electronically approx. Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. Over the last 20 years our dedicated team of Special Assistance co-ordinators have helped and assisted millions of customers travel independently with ease and comfort. You will be charged 100% of the price of all part-used components. WebWell, in the case of a Virgin Atlantic flight cancellation, Virgin Atlantic cancellation policy and EU 261 state that you can also make a claim for compensation. Head over to theSIXT website for more information. Free upgrade to the next car group (upon availability). Refunds for credit/debit card purchases will be made only to the credit/debit card account used to purchase the ticket, and may take up to 10 weeks before appearing on the card statement. In this event we will contact passengers who have booked with us directly, either via our website or our own Customer Service Centre using the mobile telephone number and/or e mail address given to us at the time the booking was made. Virgin Chauffeur Car Service | Airport Transfers | Virgin Atlantic You should be aware that these costs could increase the closer to the departure date that changes are made and you should therefore contact us as soon as possible. With more than 2,200 locations in over 105 countries, and the largest premium car fleet in the world, SIXT will have the perfect vehicle for you no matter where you are traveling to. cancel 2022 Virgin Atlantic Airways Ltd. All rights reserved. Bookings made by credit card or debit card no longer incur a fee. Our site uses cookies for various reasons. By continuing to browse you agree to our use of these. There are a number of conditions about how you use our website. Virgin Atlantic If you fail to follow these procedures, your right to compensation may be affected as we will have been deprived of the opportunity to investigate and rectify the problem, which may affect your rights under this Contract. 1.4. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. 8.1. If your passport is in its final year, you should check with the Embassy of the country you are visiting. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 9 will become payable and we will retain the deposit paid. If you book via any other Avis channel then you will only be eligible for the basic Virgin Points and will not be eligible for any promotional points or discounts. If you have booked through a travel agent, please call them to change the name, or if you have booked through our website or over the phone, you can call our Customer Service Centre. Rest assured; we will notify you as soon as we know if your holiday has been affected by email. TRAVEL AWARE STAYING SAFE AND HEALTHY ABROAD For the latest information on Covid-19 you can check our FAQs here.. You can book online directly with Hertz. 8.3. f you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via. Nothing in this Web Site shall constitute an offer to sell any securities and must not be relied upon in relation to any investment dealings. Drivers between 21 and 24 If you request to change all names on a booking, this will be considered as a cancellation and new booking and full cancellation charges will apply. In relation to the price of packages, we will absorb, and you will not be charged for any increase equivalent to up to 2% of the price of your total travel arrangements, which excludes insurance premiums and any amendment charges. cancel Pursuant to clause 17 above, we do not accept liability for any items or experiences including excursions, activities or events booked using resort credits. The carriage of passengers, baggage and cargo by air is subject to the Conditions of Carriage and regulations of the carrier concerned. Conditions of carriage 5. Keep informed of current travel health news by visitingwww.travelhealthpro.org.uk If so, we aim to refund the appropriate amount to you within seven business days if purchased by credit card, and within 20 business days if purchased using cash or cheque. You must be satisfied that your insurance fully covers all your personal requirements including, without limitation, full Covid-19 cover, personal belongings, loss of baggage/money, any pre-existing medical conditions, cancellation charges, medical and/or other expenses, repatriation and assistance costs in the event of accident or illness and car rental and/or any activities that you have booked or may book (including, without limitation, any additional cover for skiing/extreme sports/adventure travel). Follow the link for details on how to send us your feedback. If you choose to accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy. FOR NON-Walt Disney World ACCOMMODATION INCLUSIVE BOOKINGS ONLY - If your holiday booking includes Disney Park Tickets, these must be paid for in full at the same time as your non-refundable deposit payment, in order to secure the tickets. Any further changes may be treated as a cancellation by you and result in cancellation charges being applied. The balance of the cost of your arrangements (including any surcharge where applicable) is due no later than12 weeks prior to your departure. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. 12. SIXT is a leading international provider of high-quality mobility services for business and corporate customers as well as private travelers. Any such changes shall not be deemed to be an alteration of the price, or a significant change, pursuant to Regulation 10 and/or Regulation 11 of the Package Travel and Linked Travel Arrangements Regulations 2018, because your booking was only provisional and not yet confirmed by us. If you, or anyone in your booking party, test positive for Covid-19 and has to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed. Virgin Atlantic Holidays is not responsible for setting the amount of any deposit required and if you have any queries you should contact the Supplier prior to your departure. Pursuant to this clause 12, we reserve the right to make a claim against you for any loss, damage, cost and/or other expense (including legal expenses) incurred by us arising out of or in connection with your behaviour (or that of any member of your group). The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. It is mandatory for anyone travelling to or transferring through the US under the Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to travel by completing an online process ESTA (Electronic System for Travel Authorisation) scheme. We will be fully responsible for the proper performance of the package as a whole. Refunds | Conditions of carriage | Policies - Virgin Atlantic 4.3. 10.3 If we are constrained by circumstances beyond our control to significantly alter any of the main characteristics of the travel services that make up your booking we will tell you as soon as possible, if there is time before your departure, and you will have the choice of: (i) accepting the change; or (ii) accepting a suitable alternative where we are able to offer one (we will refund any price difference if the alternative is of a lower value); or (iii) having a refund of all monies paid, if we are not able to offer an alternative that is sufficiently comparable. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you are a resident in either of those jurisdictions. The following terms shall have the meanings set out below when used in these Booking Conditions: 'We', 'Our', 'Us', 'Virgin Atlantic Holidays' means Virgin Holidays Limited. We will consider at our discretion an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Earn 3 Virgin Points for every euro spent. A few things to remember about ticket refunds: We are committed to meeting the needs of all our customers with disabilities. You can call our team on 0344 472 9499 who can look at options for you. 10.2. We have taken out insolvency protection with the financial protection entity The Air Travel Organisers Licensing (ATOL) You can contact The Air Travel Organisers Licensing (ATOL) scheme Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.ukif services are denied because of our, Virgin Atlantic Holidays insolvency. This flight will be operated by our partner, Delta, and will occur daily. 12.1. If you are already at the airport when a flight is cancelled, we comply fully with the requirements of the European Union's Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of Denied boarding, flight cancellations and long delays. If you book and pay for your ticket through our Customer Service Centre, website or our airport ticket desk, and are unable to travel you should contact us regarding a refund. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which did not result from any breach of our Contract with you or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Earn points Earn 2 points for every 1 spent Minor/insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers and any change to a London departure airport (including London City, London Gatwick, London Heathrow, London Luton, London Stansted and London Southend). Please select your correct Flying Club membership level during the booking process to ensure the correct partnership benefits are applied and display the card upon collection of the vehicle. Were a brand thats recognised as a worldwide leader in the car rental industry. If your baggage doesnt arrive on the belt it is absolutely essential that you make contact with one of our airport staff or representatives and file a report (sometimes called a Property Irregularity Report or PIR) before you leave the airport. Passengers who have purchased a 'through ticket' and miss an onward connecting flight because the Virgin Atlantic flight was cancelled or delayed will be rebooked on the next available flight, subject to availability in the same ticket class, without penalty. Other services and products described in this Web Site may well be subject to terms and conditions, details of which may be obtained from Virgin Atlantic Holidays or their service provider (as applicable). In any of these circumstances no refunds or compensation will be paid to you. Local Excursions/Activities/Events/ Resort Credits. We reserve the right to decline any booking that is conditional upon any special request being met. You can ask for copies of the travel service contractual terms, or the international conventions, from us at the contact details provided. Please note: In accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the day of their return flight. This is how it now works: Economy Light tickets get a seat allocated at check-in, but passengers may also book a preferred seat for cash in advance if they wish. We will endeavour to make these changes (subject to these Booking Conditions and any applicable charges being paid by you), but it may not always be possible. More information is availablehere. You must inform us if you or any other member of your party is pregnant or becomes pregnant prior to travel. All rights reserved. 7.1. 1.3.4Images, trademarks and brands displayed on this Web Site are protected by copyright and other intellectual property laws and may not be reproduced or appropriated in any manner without the written permission of their respective owner(s). Be sure to provide your Flying Club membership number at the time of reservation, or when you arrive at National to pick up your vehicle. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Plus, were always nearby. Give us feedback and tell us how we did Read more. Earn Points on the total Pay Now car hire booking rates During the promotional period of 12:01AM AEST on 11 August 2022 to 11:59PM AEST on 31 March 2023 (Offer Period), Velocity members will earn Velocity Points at the applicable base earn rate for the full listed purchase price of their Pay Now car rental bookings booked via Keep all copies of your original receipts until the correct amount ofpoints appear on your account. The conditions of contract (which incorporate by reference Virgin Atlantic's General Conditions of Carraige for passengers and baggage) are a precis of the main principles of theConditions of Carraige. You must ensure that you reserve your Theme Park Days with your Disney Park Ticket to secure your days at the Disney Parks as soon as possible after receipt. 9.3. We will deduct from this refund our administration expenses incurred. This in turn may make it difficult for you to book other airline tickets. However, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result. (You can't transfer a ticket to a completely different person and date changes are subject to availability in the same fare class, any difference in fare will be either collected or refunded). By continuing to browse the site you are agreeing to our use of cookies. In the event of a minor change, we shall not be liable to pay you any compensation. 3.5. Anyway, it was all really easy - the guy on the phone said the flights were cancelled and they would send me a refund. 1. You must inform us without undue delay of any issues with any of the travel services included in your booking please see clause 13 (If you have a complaint) for how to make a complaint in destination. However, we will not cancel less than 12 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or because the minimum number required for the package to go ahead hasnt been reached. WebI want to cancel the car hire or any other 'extras' off my booking. General SIXT Terms & Conditions apply. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking. The minimum number required for the booking to go ahead will be provided to you at the time of booking, along with the time limit for us to tell you if your booking has to be cancelled due to the required minimum numbers not being reached. Likewise if during the booking process our system causes you to make and pay for a duplicate flight, we will issue a full refund of the duplicate flight without any charge, providing you tell us within 24 hours of the booking being made and subsequently provide us with your credit or debit card statement. Lets get started. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. For more details, see ourcookie policy. WebIntroduction to Virgin Atlantic. Send us an email and we'll get back to you as soon as possible. 1.1. 1.11. If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. 9. You should be aware that some Suppliers (e.g. 9.1. You must check the current price and all other details relating to the travel arrangements that you wish to book before you make a booking with us. You may not otherwise copy, distribute, modify, reverse engineer, or create derivative works from Access Software. WebComplete flexibility: Rent from over 5,000 locations worldwide including over 120 in the UK - plus there are no additional charges for amendments or cancellations. Enterprise Rent-A-Caris a household name for frequent travellers and road trippers alike. Starting on 11th April 2023, you can fly direct from London Gatwick to John F Kennedy International Airport. This flight will be operated by our partner, Delta, and will occur daily. Terms and conditions | You may make one copy of such software for archival purposes only. WebHow to change or cancel your booking. Complete flexibility:Rent from over 5,000 locations worldwide including over 120 in the UK - plus there are no additional charges for amendments or cancellations. WebI requested a refund from Virgin over the phone yesterday for my trip booked for 25th April (flights only with Virgin Atlantic, but I had to speak to Virgin Holidays about it for some reason). Special requests and medical information. Find out more about making a claim for reimbursement of essential items. You will, however, be charged for any increase over 2% and if the increase in price is more than 8% of the price of your total travel arrangements (excluding insurance premiums and amendments charges), you will have the option of (i) accepting the price difference and paying the additional amount due; or (ii) accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more but if it is of lower quality you will be refunded the difference in price); or (iii) cancelling your booking and receiving a full refund of monies paid, except for any amendment charges and cancellation charges already incurred. You must present your Flying Club membership card at the time of collecting your vehicle. Keep all copies of your original receipts until the correct amount ofpoints appear on your account. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. WebYou, or any named member of your party, may cancel your travel arrangements at any time prior to departure (subject to any cancellation charges) but you are only permitted to cancel any individual component part of your travel arrangements providing your remaining You can also log into Manage my booking to find the details there. Flexibility warning: Cardiff airport parking Head for Points Safety:All cars are on average less than 6 months old and undergo a rigorous 40 point check pre rental service. Retroactive mileage collection is only possible within 6 months from the vehicle return date. You should be aware that any amendment costs or fees could also increase the closer to the departure date that changes are made. Customer service plan Read more. 17. 10.6 If your booking is cancelled you can either have a refund of all monies paid or accept an alternative booking of comparable standard from us, if we are able to offer one (we will refund any price difference if the alternative is of a lower value). We try to ensure that information contained on this Web site is accurate and up to date. 13.4 We are a Member of ABTA, membership number V2043. We will not pay you compensation and the above options will not be available if we cancel as a result of your failure to make full payment on time. 16.2 You acknowledge that the suppliers providing your holiday, including but not limited to airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. Hertz offer all Virgin Atlantic passengers and Flying Club members -. Please ask us to confirm what protection may apply to your booking. Offer valid at participating National locations in Europe and North America. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. For children invoiced at reduced rates, compensation will be paid on a pro-rata basis of the adult rate. This rule also applies to marriage or maiden names. WebJoin Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. 8.5. 2. For security reasons it is absolutely essential that the name on your booking, ticket and passport are exactly the same. Any suchExcursion and in addition, any other excursions, tours, activities or other events that you may choose to book or pay for whilst you are away (Locally Booked Excursions), are not part of your package holiday provided by us and these Booking Conditions willnot apply to any such Excursions or Locally Booked Excursions.

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