This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. View our cookie policy here. We aim to clarify any issues you may be unsure about. Typical big company really. You can write a letter to us at the following address: We will formally acknowledge your concern within 5 working days and let you know how we intend to deal with it. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Get started now and lets get this sorted. Register for nappy and absorbent waste collections, and find out the rules for using this service. You can report a missed waste or recycling collection on the Kier website: Enter your postcode and, when prompted, select your address from the drop-down menu. We will ask you to tell us how you would like us to communicate with you and establish whether you have any particular requirements for example, if you need documents in large type. If you need help, you can speak to someone on the Meic Helpline (phone 080880 23456, www.meiccymru.org) or contact the Childrens Commissioner for Wales. Click on a service above for more options or click here to look up another property. For example, the Welsh Language Board about services in Welsh. (MASH) The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the . For the best experience please use a JavaScript enabled browser. Ppl of ethnic origin get blackballed or a victim racial filtering. Concerns and formal complaints policy - Bridgend CBC If your request was completed after 12pm they should be collected tomorrow. Company reviews. If we find there is a fault in our systems or the way we do things, we will tell you what it is and how we plan to change things to stop it happening again. Its nothing but hassle and stress getting them to do anything and I very much wish id purchased from a different house builder who values their customers. You can report a missed waste or recycling collection on the Kier website: Thank you for taking the time to submit your feedback. The person looking at your complaint will usually need to see the files we hold relevant to your complaint. Occasionally, we might suggest mediation or another method to try to resolve disputes. 30 Oak Hillside, Broadlands, Bridgend, CF31 5BZ. We will aim to resolve concerns as quickly as possible and expect to deal with the vast majority within 20 working days. Cardiff - Conway House. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. Working at Kier Group: 685 Top Reviews | Indeed.com We will make sure that your dealings with us in the future do not suffer just because you have expressed a concern or made a complaint. All rights reserved. If necessary, we will talk to the staff or others involved and look at our policies and any legal entitlement and guidance. We will look at relevant evidence. If we find that we got it wrong, we will tell you what and why it happened. Contact details are:01792 765600 (South Wales)01492 523333 (North Wales)post@childcomwales.org.ukwww.childcom.org.uk. You will be lucky if the customer service answers the phone, the average time is 1 hour 10 minutes.Repeatedly being told the issues will be resolved with no concrete action.The emergency plumbing team arranged through KIER were shocked with the shoddy job by the builders.No refund so far promised for the wrong floorings either. I am posting my review back.I have contacted Kier Services because one if their collaborator blocked our car and tried to beat my daughter and me I have everything in video and will post on every single social media.The company never apologised, they are cow boys and the world should know that women arent in security when these people are around If the review is deleted I ll post again.Im still fighting to these days for consequences of that shamefull behaviour. Best and worst companies at resolving issues. In Bridgend, where a private contractor Kier collects waste, a spokesperson for the council said: "A number of Kier staff have been advised to self-isolate following potential exposure to a . And one of Kiers workers was grinding metal and sparks was flying everywhere. Conway House, St Mellons Business Park Cardiff . The extent of this investigation will depend on how complex and how serious the issues you have raised are. Property Results | Resident Service Portal - bridgend.kier.co.uk Click on a service above for more options or click here to look up another property. Enter your name, phone number and email address. We have a separate policy for Social Services complaints. All they are doing is stealing from hard pressed Houston associations and their tenants who can ill afford this sort of loss. If you are expressing a concern on behalf of somebody else, we will need their agreement to you acting on their behalf. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. They make it compulsory to wear bleary vision goggles and its snowing I cant wear a woolly hat under hard hat! 2023 Trustpilot A/S. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. I was picking up my wife, with the kids in the back. If you have lost out as a result of a mistake on our part we will try to put you back in the position you would have been in if wehad got it right. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR 0151 448 5200 N/A. If possible, we believe it is best to deal with things straight away rather than try to sort them out later. They call themselves builders? STAY AWAY from this developer. Absorbent Hygiene Products and Nappy collection service request. If there are any lessons to learn from addressing your concern then the member of staff will draw them to our attention. against a refusal to grant you planning permission or the decision not to give your child a place in a particular school so, rather than investigate your concern, we will explain to you how you can appeal. Kier Tondu opening times Maesteg Road | FindOpen UK Kier Group Reviews in Bridgend | Glassdoor Our staff will aim to help you make your concerns known to us. We will raise awareness amongst all relevant council employees of the requirement to deal with any complaints regarding the Councils compliance with the Welsh Language Standards to ensure that such complaints are investigated fully and impartially. Suggested companies are based on peoples browsing tendencies. Bridgend. Find jobs. Sign in. Thank you for taking the time to submit your feedback. Well always be on hand with guidance and support to help you get the results youre looking for. Click on a service above for more options or click here to look up another property. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Fill in the online form. You can report a missed recycling or waste collection online via the Kier website. Manchester- Optimum House. Nov 09, 2020. Housing Association, NHS) we will usually work with them to decide who should take a lead in dealing with your concerns. If you are reporting a missed recycling collection, you can also select what container or bag was missed, and if a sticker was applied. However, if you want to express your concern or complaint formally, we will look into this ourselves and respond to you. I myself have lost in the region of three weeks pay waiting for cowboys from kier who make appointments and then never turn up. Additional sacks for refuse because you have run out - Must be pre-ordered via the . Refuse service complaint; Report missed collection; . In complex cases, we will draw up an investigation plan. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Property Results | Resident Service Portal - bridgend.kier.co.uk This could be by letter or e-mail, for example. Disgrace of a company ! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Write a review. 203469. Consumer guides, newsletters, surveys and more! They make appointments and then do not show up and when they do their workforce make excuse after excuse without being able to solve a single problem. Our Senior Management Team considers a summary of all complaints quarterly and is made aware of all serious complaints. Please contact the Data Protection Officer, Legal and Regulatory Services, Bridgend County Borough Council, Civic Offices, Angel Street, Bridgend CF31 4WB, tel: 01656 643565 or foi@bridgend.gov.uk. Email: Our Cabinet also considers our response to complaints at least twice a year. Please check with your phone provider if you are unsure about how much a call will cost. If the council has failed in its compliance with the Welsh Language Standards, it will apologise to the complainant and will consider any shortfall in compliance when reviewing any relevant internal processes or practices. All it took was one call and I had an electrician out within two days. For example, where you asked for a service and we see straight away that you should have had it, we will offer to provide the service rather than investigate and produce a report. So he was doing it whilst people swimming until 2 oclock. Click on a service above for more options or click here to look up another property. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all . Worked for this company for many years when they were part of sheffield council. Bullying is common practice as is disability descrimination. You can contact the Ombudsman by: There are also other organisations that consider complaints. If there is a simple solution to your problem, we may ask you if you are happy to accept this. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . Click on a service above for more options or click here to look up another property. Snapshot; Why Join Us; 704 . Employees will also be made aware of the need for records of all written complaints, investigations and outcomes, against the councils compliance with the Welsh Language Standards to be retained and to be included and published in the Councils Annual Welsh Language Reporting process. If you are approaching us for a service for the first time, (e.g. Recruitment Agencies - opportunities at Kier are managed by our internal recruitment team. Good pay and work/life balance, good bunch and lads and supervisors. They were so bad that Sheffield Council actually took control of repairs back in house once the contract was up for renewal. Kier Group plc Reviews | Read Customer Service Reviews of kier.co.uk Best job I have ever had, wish I had gotten my class 2 license years ago and worked at Kier. Cardiff - Conway House. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. Dont forget that you can also keep in touch with us via Facebook, Twitter and Instagram. Kier Group plc is a construction, services and property group active in building and civil engineering, support services, public and private housebuilding, land development and the Private Finance Initiative. Click on a service above for more options or click here to look up another property. Complete health and safety risk! Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Thursday every week. Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Kier Group careers in Bridgend | Indeed.com Thanks for your interest in the Recycling Operative position. Appalling customer service. However, you will have to give us strong reasons why you have not been able to bring it to our attention earlier and we will need to have sufficient information about the issue to allow us to consider it properly. Bins across Wales being left uncollected as staff are self isolating By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Resolver is a totally free service that you can use to complain effectively. . Bridgend Local - Kier Group CEO is optimistic that, with | Facebook Recycling Operative - Kier Group Plc Careers You can reportabandoned vehicles, dog fouling and fly tipping to: You can report public transport, road safety, traffic management and car park issues to: You can reportdangerous structures,drainage and blocked sewers on private land to: Trading standards issues such as doorstep crime,animal health and welfare,scams andillegal money lending should be reported to Shared Regulatory Services.
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