hounslow council complaints about neighbours

You can ask the council how long they expect all this to take. A West London man has been ordered to pay 6,000 after he illegally knocked down his own house. when we had a nuisance neighbour it was near on impossible to get rid of him. The landlords internal communications show it updated the action plan in September 2020 to reflect this. Complaining about your neighbour - Citizens Advice , and in accordance with its ASB policy, above at point 2, for it to take this action to resolve the issue in the absence of evidence to support the noise reports. When councils are determining a complaint they must first decide whether the height of the high hedge is having an adverse effect on a neighbours enjoyment of their home and/or its garden or yard. Whichever way you make the complaint this is your chance to set out your case, so its important that you give the right information. After the resident made further reports of noise on 18 and 19 May 2020, the landlord enquired about installation of noise recording equipment but was informed that, due to the ongoing corona virus pandemic, the noise team were not entering properties. The TW4 postcode is made up of Hounslow West and parts of Cranford, whilst the TW5 postcode includes Heston and Cranford. Visiting Hounslow House. Most of Hounslow, including its Town Centre, the area south of the railway station and the localities of Lampton and Spring Grove, falls under the TW3 postcode. You can complain to the council if you think theyve done something wrong, failed to provide a service or not followed correct procedures. There are also over 60 community events and street parties will be taking . If its not clear where the boundary is, you can get help from RICS - they work with surveyors who can help with property problems. Whilst the landlord has to take steps to address ASB in line with its ASB policy, it has a responsibility to balance this with the needs of its vulnerable residents including those who may be the perpetrators of ASB. Serves them right, even though they could not sleep, they were all too limp to report someone they feared. We got fobbed off or ignored by the council being told it was his right, they couldn't make him homeless. If you disagree with your neighbour about a tree or hedge More information on the cookies we set can be found in our cookie policy. that the landlord failed to act appropriately or reasonably when handling the residents reports. Take 3 minutes to tell us if you found what you needed on our website. The sub woofer is incredible on this system. The landlord noted that, on its visit to the property on 24 February 2020, the resident. We use cookies to improve your experience of our website. The complaint was not upheld as it said the investigation was still ongoing and was being carried out satisfactorily and in accordance with the landlords policy. The complaint must be in writing, and many councils recommend using their form. Contacting Hounslow Council | London Borough of Hounslow This guide and the related spreadsheet can help you work out whether an evergreen hedge is blocking too much daylight and sunlight to your home or garden. He said he would like to raise the matter as a complaint and copied in the complaints team. By the landlord. On 8 April 2021, the resident made a further report of noise nuisance and a burning smell coming from his neighbours flat. Hounslow Council Complaints - Complaints Department The outcome of the investigation was that there was insufficient evidence of noise nuisance for it to take enforcement action. This. If tenancy action is being considered against a person who may be at risk, the HO must be confident that everything possible has been done to resolve the issue using alternative remedies. You cant be sure what the result will be. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. On 30 April 2021, the landlord visited the neighbour to deliver him a warning letter stating he was breaching. Despite the resident making further reports to the landlord of the same issue in January and March 2021, there is. The resident advised that, the level of noise from the television continued and, kept him awake into the early hours which was having an impact on his work and mental health. The landlord emailed the resident on 12 August 2020 confirming that they had visited the neighbours flat. If youre not sure what to do, you canget help at your nearest Citizens Advice. We used to go to work shattered. It is clear that the resident started complaining to the landlord as early as March 2020. This also states that if. The legislation also allows councils to set and charge fees for handling these complaints. 1 Noise is one of the most common neighbour complaints Credit: Getty He then resumed today at 1pm today and is still going strong. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. To complain all you need to do is contact your local council, many have a specialist team to deal with disputes of this nature. 60 councillors are elected from 20 wards, with by-elections held to fill any vacancies between elections. Hounslow Council criticised for delay in responding to homeless man Email Customer Services on customerservice@hounslow.gov.uk. In her report she says the Council did not take a homelessness application from him as it should have done because it considered he was not 'in priority need'. Keep copies of any letters or emails you send or receive. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. It was noted that there were no burn marks and flat was tidy. Hounslow Council (202001964) - Housing Ombudsman a town of Middlesex, 10 m. SW. of London; railways have done away with its importance as a posting town; in the vicinity are gunpowder mills, barracks, and the famous Hounslow Heath. Hounslow Chief Exec apologises for comment in bad-tempered council This guide explains the powers that local authorities have to deal with disputes between neighbours about high hedges, and how home owners and occupiers can complain to the local authority about such hedges. The landlord stated that it had checked its own records and spoken to other residents to ascertain if any corroborating noise reports could be found. If your neighbour is complaining about you, If you disagree with your neighbour about a wall or fence, Deal with flooding in a rented home - overview. 150 for its service failures when handling his complaints. This publication is available at https://www.gov.uk/government/publications/high-hedges-complaining-to-the-council/high-hedges-complaining-to-the-council. The landlords file notes confirm it had a joint meeting with the relevant support teams on 24 March 2021 to discuss this case and what action to take going forward. Hounslow includes the districts of Hounslow West, Heston, Cranford and Heathrow. Read what we're saying about a range of issues. Use FixMyStreet.com to Contact your local council. an agenda or that he was making up this complaint. The sub woofer is incredible on this system. While he agreed with mediation as a way forward, he contended that this should have been agreed in advance and not on the day of the visit. They must also think about effects on the neighbourhood. The council can do no more than issue a remedial notice ordering your neighbour to reduce the hedge to a height that will put the problems right and stop them happening again. He asked for an update as he believed that landlord had been working with the neighbour for almost four years. It said that it wanted to assure him that they were working with the neighbour. i think you only have to inform a purchaser if there is an actual dispute and its within the last 12 months. For example, the hedge might help to make the area an attractive and pleasant place. Due the neighbour having mental health issues, the landlord had a responsibility to engage with support agencies in order to help, maintain his tenancy and also establish an action plan to address and mitigate the impact of ASB on those affected including the resident. There is no evidence of the landlord logging a complaint prior to April 2021. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. What does it mean to have power of attorney? This Investigation will not consider the landlords handling of the events in 2018 as they were not raised as a formal complaint until March 2020 which is more than six months after the events occurred, as the Ombudsman expects formal complaints to be made within a reasonable period of the matter arising which is usually six months. In its response of 29 May 2020, the landlord told the resident that: there were complex issues relating to GDPR so it was unable to discuss matters relating to the neighbour. for the installation of noise recording equipment in the residents property to confirm and identify the noise reported and take appropriate follow-on actions. They might, for example, measure the size of your garden or how far the hedge is from windows in your home. the landlord took the other steps identified in its action plan at the time. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check if its protected by a Tree Preservation Order, Check what to do if you think a hedge is too high, Check if you can get help with legal costs. He said he was concerned about calling the Councils Enforcement team as he did not want to jeopardise his or his familys safety. The out of hours service is designed for emergencies only. Is the hedge (or the part of it thats causing problems) a high hedge? Videos on managing unacceptable behaviour. Image above: Hounslow Council Budget meeting, Tuesday 2 March 2021. Hounslow Council was the subject of more than 100 complaints and enquiries to the ombudsman about its actions last year, new figures show. Its an offence to fail to do what a remedial notice requires. Their accounts of what has happened are summarised below. The council have to weigh up all relevant information before reaching a fair and balanced decision. Our address and travel options for getting to Hounslow House. This doesnt include those privet hedges that lose all their leaves in winter and beech or hornbeam hedges that keep dead leaves in winter. the landlord should work with other agencies and service providers in order to determine the best course of action to take in order to resolve the situation. If your neighbour says your tree is dangerous, you could ask a tree surgeon for advice. If antisocial behaviour relates to council property or another registered social landlord (housing association) property you may still be able to report this with us online. On 8 June 2020, the resident reported that there had been a burning smell coming from his neighbours flat the day before; they could not breath while. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. Police say this cannabis factory discovered in Knowle contained 80 plants. Phone. The conclusion by the ASB officer was that they would write to warn to the neighbour about the noise nuisance but that they were not convinced there was a case to investigate or keep open any longer. On 29 May 2020, the landlord replied to the resident apologising for the noise he was experiencing. Such an offence is punishable with a fine of up to 1,000. The councils website will have information on how you can contact them. Ombudsman receives more than 100 complaints and enquiries about This is comprised of: 450 for its failed to adequately deal with his ASB reports and communicate with the resident. I could not sleep all last night and now have the same again now. It said that the investigation was still ongoing and was being carried out satisfactorily and in accordance with its policy. At tim. Provide the Ombudsman and the resident with further details in relation to its statement that it will explore securing a permanent move for the neighbour as referred to in its 8 April 2022 communication. If the dispute arises from lifestyle differences and no tenancy breach is found, then it shall offer mediation. Sometimes things go wrong and we need to be aware so that we can fix and learn from them. If the hedge includes protected trees, you might need to get separate permission from the council for trimming overhanging branches. He said that he wanted reassurance that the case was high priority. . The officer will also get other facts that they need to help them decide your complaint. They concluded at this time that there may not be a case to investigate or keep open any longer but said they would write to. You can buy the documents from the Land Registry if you dont have them - it only costs a few pounds. If the council decide action is necessary, theyll issue a formal remedial notice to your neighbour and give you a copy. Your hedge might count as a high hedge if its over 2 metres - check the definition on the Royal Horticultural Society website. Inquire from the landlord or other neighbors about the details of a recent complaint about your behavior. The landlord has said it is considering the possibility of. hat the landlord did fail to sufficiently communicate with the resident during the period of this review. Within its response, the landlord acknowledged that the resident initially raised concerns in 2018 and then further concerns were raised throughout 2020 and to date. You can appeal to the independent Planning Inspectorate. Nonetheless, the landlord failed to provide the resident with any update following this despite telling the resident that it would. It said it would provide an update as soon as possible. It might be worth reading Hedge height and light loss. An action plan was agreed in August 2020 which included several actions both to address the ASB and mitigate the effects of his ASB, which was appropriate. Complaints about pay rise for councillors. The landlord failed to follow its ASB policy in this regard. Dont include personal or financial information like your National Insurance number or credit card details. On 14 May 2020, the resident contacted the landlord to report further instances of loud music and banging early in the morning. To what extent does the hedge block light or views, even if there are gaps in the greenery or between the trees or shrubs? This service has not seen any evidence to show the landlord wrote to the neighbour to warn him about the noise nuisance at this time. If you still need help, you canlook for a mediatoron GOV.UK. Check if your neighbour will let you throw away the branches - legally they own them. Your local council can step in if the dispute involves any activity that is a nuisance or could damage your health. Inquire About the Details of a Recent Complaint. Your local council can step in if the dispute involves any activity that is a nuisance or could damage your health. We also use cookies set by other sites to help us deliver content from their services. Take 3 minutes to tell us if you found what you needed on our website. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. All rights reserved. After the tumultuous technical events throughout the meeting, Councillor . You can change your cookie settings at any time. So can your neighbour. with her how she could minimise any noise generated. Also, the council can enter the land and carry out the required work. Your feedback will help us give millions of people the information they need. But the legislation doesnt allow councils to deal with every problem that might be caused by hedges. . You can contact the council if you think your neighbour isnt acting in accordance with this notice. If someone breaks an abatement order about noise from their home, they can be fined up to 5,000. Hounslow gears up to celebrate the Coronation of King Charles III and If it is, youll have to ask the council for permission to cut the tree even if its yours. There was a further incident in August 2021 when the police had to gain entry into the neighbours property in the early hours. It advised that there was an ongoing investigation about the issues he has raised. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Information and translations of Hounslow in the most comprehensive dictionary definitions resource on the web. There is also no evidence of the landlord following up on a further report from the resident of a burning smell from the neighbours flat on 6 November 2020. They simply send you a. On 13 March 2020, the resident contacted the landlord advising the noise nuisance kept happening and he wanted urgent action to be taken. Hounslow London Borough Council elections - Hounslow Council in London, England is elected every four years. If it is, then councils can order the owner of a high hedge to take action to put right the problem and stop it from happening again. Hounslow council only have 'noise teams' for Friday and Saturday night but no other day of the week. It is understandable that due to the ongoing issues experienced and the safety risk posed by some of the neighbours ASB, the resident seeks a permanent solution to the situation. The landlord will then open an ASB case and send the reporter a letter acknowledging the report. If you and your neighbour disagree about a problem with a tree or hedge, its best to try to resolve things informally. the terms of his tenancy. In conclusion, the landlord made, and continued to make, reasonable efforts to evidence the noise reports made by the resident and took reasonable action to resolve the matter by initiating mediation between the parties. What does Hounslow mean? Noisy neighbours - London Borough of Richmond upon Thames Theres no set deadline for the council. It is the administrative centre of the London Borough of Hounslow, and is identified in the London Plan as one of the 12 metropolitan centres in Greater London. Yes. 7 Bath Road. The landlord said it would contact him again in four weeks with an update. On 22 March 2021, the resident reported that there was a burning smell coming from his neighbours flat and referred the landlord to his previous emails. I'm not knowledgeable when it comes to what can and can't be done by law, but it wouldn't hurt to. The council can order your neighbour to take action to stop the problems with the hedge happening again. You can cut them yourself but you must try to limit the amount of damage to the tree, which can be difficult to do. In view of the reported burning smell implying a potential risk to the health and safety of the residents, it is reasonable to expect the landlord to have also undertaken a risk assessment at this time however there is no evidence to suggest it considered this. To help you test the strength of your case, it also might be worth reading High hedges complaints: prevention and cure. The council can reject your complaint if they think you havent taken all reasonable steps to try to settle your dispute without involving them. I have to say I am amazed how protected these people are. It also explained that whilst there were some discussions with the neighbour about a possible move this was not something he wanted to do at that time. The landlord subsequently returned to his flat with its fire officer and fitted a new smoke detector. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. If you cant solve the problem, ask your council to help. You can find your councils website on GOV.UK. It could help you keep a good relationship and might be cheaper than paying a solicitor to resolve the disagreement.

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