LG Electronics 1457 complaints 445 resolved 1012 unresolved File a complaint to LG Electronics LG Electronics contacts (added by reviewer) Phone number 8800 200 7676 Website www.lg.com Category Appliances & Electronics View all LG Electronics contacts I have a LG washer that started rusting around the top of the bleach dispenser. My LG washing machine has rusted around the top of the tub in addition to the bleach dispenser area. You will be purchasing a new one in few years because its rusted!! We have the LG refrigerator we purchased nine years ago and it quit on us as well needing a new major part which costs $350 . Is there no recourse? v. LG Electronics USA Inc., Case No. My Moms dishwasher is from the 80s and still work great. For information on deleting the cookies, please consult your browsers help function. They blame it on the consumer. I have pictures of the clothes damaged. This started when the machine was only 3 years old, and is flaking off badly now. What is LG doing to fix the problem? A Alkemyst Premium Member These washers should be built for everyday water and bleach use. Its poorly designed, thus LG error.. Horrible! There is no shred of doubt in my mind that LG knew about these issues and didnt fix them. I have to vaccuum the inside before washing a load. Anyone find a different brand washer that does not have this problem? If no water flows out, soak a towel with hot water and place it around the faucet to warm it for 5 minutes. will read this and find our experience helpful before buying and wasting money on LG WT5101H like we did. I got my first LG front loading washing machine in 2014. It started around the bleach dispenser and I never use bleach, so it cant be a consumer maintenance issue. I how of a washer doing the same. I have had rush from the dispenser for over 4 years. My LG top load has rusted around the bleach compartment. UPDATE: The LG Washer class action lawsuit was dismissed on June 20, 2019. Didnt know at that time that it was made ny LG. Same rust issue as other people. Same here, just had LG fridge less than two years old and they replaced the compressor with newer technology. The well where this dispenser cap sits into is the first place the erosion starts and it is invisible to the consumer. My LG washing machine also had a lot of rust ? I thought I was investing in the LG product as one of the best I could buy. I have had this issue since the 1st year of use. I cant believe the class suit was rejected! For tough spots, let the paste sit for 15-30 minutes before scrubbing it off. As many people here are noting the same issue, it definitely is NOT a customer-use issue. And yes i am dealing with the same issue if everyone that has this issue would take pictures of their rust issue and flood their website with this problem for the consumers who are going to purchase their products and the site where you purchased also pictures to that website you have to hit them in their pockets cause they are not going to repair anything and there is right now a class action suit for the condensers in their lg Refrigerators so i am posting pics on every website that i can find that carries their product as well as calling the BBB here where i live if you cant hurt them one way hurt them Another!!! If you know of anything I can do about this big eye sore, please advise. I can send pictures if needed. Was it settled out of court or did the judge rule in LGs favor? I googled and found instructions to simply file away any rust and go over the area with some appliance paint. Please get back to me so I can proceed. Leaks on the side of the blue bleach dispenser. Same issue rusting out around the bleach dispenser. We paid top dollar for this set when purchased. Bought my lg toploader in 2013. Someone once referred a site but when I went there I couldnt find anything on this issue. I find this totally unacceptable for a machine in this price range. status of any class action settlement claim. Rust around the water/detergent dispenser. Then they blame the consumer. It is rusting around the bleach dispenser and the bottom of the top of the bowl. www.LGWasherSettlement.com Claims Administrator LG USA Front-Loading Washing Machine Settlement ICA 1801 Market Street, Suite 660 Philadelphia, PA 19103 1-855-856-9355 info@LGWasherSettlement.com Class Counsel Steven A. Schwartz Alison G. Gushue CHIMICLES & TIKELLIS LLP James E. Cecchi CARELLA BYRNE CECCHI OLSTEIN BRODY & AGNELLO PC Its a fancy hitech washer, ideal for washing without any detergent and water!! How can this not be due to poor design and/or materials used a class action suit? All I want its the machine fixed-or the problem taken care of . I have the same issues, and it wasnt because of bleach splash. I guess money controls the world. Looking to resolve this ASAP, I am having the same issue of rust around the bleach insert and rust spots showing up on our clothes!! I rarely used liquid bleach because I prefer OxiClean in powder form more so. Im with you. Not very good customer service . I have an LG top loading washer, Model #WT4870CW, that was purchased on 6/4/2013. I do not know what to do at this point. I paid more because it SEEMED like LG puts out good products, and I thought the more you spend , the better. The rust has gotten so much worse over the years! Share you leg rust on social media. Despicable. I called LG and he essentially discounted the rust issue. . Were having the same problem. Now, about 5 to 7 years ago, the top load washer bleach dispenser began rusting and continued to rust to this present day. The LG Washer Premature Rusting Class Action Lawsuit is Acosta, et al. And will make sure my friends and family are made aware. Now I see rust on the corner of the inside. My husband travels for his business so Im typically left to contend with these sort of issues and did a pretty good job if I may say so myself but I dont think Im quite ready to replace a top on my own. My LG washer is also rusting around the bleach dispenser and the rust is corroding the whole underside of the top of the machine. We do not use the bleach dispenser and we have major rust on our LG. I tell them that everything about the breast getting on my clothing my linens my nice clothes and they are telling me there is nothing they can do about this issue it is a cosmetic issue and I told them that that is not good enough I would like to be put on the top clack class action suit also. Same here. Bought our LG Washing Machine Model WT4870C in June 2013. Rust was surface-only at beginning and appeared to the right of the Dispenser box. For Kenmore or LG washers purchased at Sears or Kmart; toll-free at (888) 812-2935, from 7 a.m. to 7 p.m. CT Monday through Friday, or from 7 a.m. to 6 p.m. CT Saturday, or online at www.sears.com and click on Customer Service Home then Product Recalls in the Product Information section. Bought my first and last LG top loading washer in 2013. A washing machine should not rust like this! My machine is less than 4 years old. Four years old and rusted out! Apparently this is a problem with LG washers as I have . I would like to join this class as well I purchase my LG washing machine in Saratoga springs NY at Sears 4 years ago and my warranty I purchase at Sears doesnt cover rust Who you ever think that a washing machine would rust ?? Nine related injuries have been . Ive followed the directions as per instructed by LG when putting in the bleach and I am still stuck with this problem. Please let me know how I can add my name. Who can I contact to have this issue properly corrected. I purchased my machine in Nov. 2015 and the top has rusted. Im in search for a new washer, and LE is still on the top of the buys list.. The rust is getting worse and worse! Trust me, I just bought a GE piece of junk that they are already replacing for me, but I have moved the LG to my rental, but if I cant sand and paint, I am just going to try to sell it for something. I called Customer Service to find out that there is not a local LG authorized dealer, inspite of the fact that I got their name from the LG website. On the left side of the washer where the Bleach Fill/Drain is located, it has rusted completely out to the point that rusted metal pieces are building up around the drum and some getting into the laundry. Please let me know if another suit is in process as I would love to be a part of it. I purchased my washer & dryer in 2015 from Lowes. Bought in 2015. Machine purchased 2013. Im sure it started earlier, but hadnt grown out beyond the bleach dispenser until the 3rd year. I purchased the Lg washer on 2013 and the machine is rusted around the bleach dispenser area, the clothes are coming out with musty smell. Same experience. Im am another dissatisfied customer, the metal around the liquid bleach compartment on my LG WT5270CW is rusting out. Our is rusting what a big disappointment, never will I buy any LG products the sad thing is, its only us who are retired that use it. LG will say its your fault. To start, this machine does not even clean our clothes AND the rust that has developed around the bleach dispenser is ridiculous! We also got the same run around from the company claiming consumer error. Such a good working, good size machine for me and its got this paint bubbling rust coming out on top. I live in California. Today it is much worse there and now in other areas of the Top Cover (part #MCK62185501). I am because it is time for the consumers to see how these companies blame the consumer for their cheap products that were used. I feel like I am going to have to replace my washer before it quits working just because of the rust! We have the same issue with our LG Top Loader Washing Machine. It took forever to finally decide & purchase the best washer for us but I guess we were wrong in this case!!!! Previous washers I have owned did not have this issue. Purchased my LG washer in 2014 for $845 because I wanted a top of the line washer that would last. Please add me to the Class Action Suit when it is back on. Thank you in advance for your assistance. Seems very poorly made, as before we had another brand with no issues at all for 20+years. I would like to address the people at LG who make the decisions ; put their big boy pants on, and own up to their biggest faux pas ever. At first, I blamed myself thinking I must be letting bleach drip around the edges. at first i saw the specs and particles and thought my kids just had dirt in their pockets but upon further inspection I realized the whole machine was rusting out and peeling. They should have put a gasket, sealed it or had a different design. ), strictly a cosmetic issue NOT covered by warranty. I would like to join a class action suit if another arises. Mine is rusting as well, all around the top of the machine. The first time I pulled the tray out a huge chunk of metal broke off of it. The washing machines have mid-controls or rear-controls. Please add me as well. TB More Google searching led me to here. Washer pads. I have been back to the store to see about taking the top assembly off the washer as it is almost rusted away and difficult to use. Thanks. Loose/broken drive belt. It formed on the edges of the corner where you pour the bleach. Since LG wont remedy this I will not buy any more of their products, which is a shame because I like the washer otherwise. I am hoping that there is help for me and the others who are having this problem. LG asked for pictures, receipt of purchase and model number. Machine is less than 2 years old and rusted out. I purchased a new LG top load washer from Costco. The LG washer rust class action rejects these arguments, maintaining that the defect is more than cosmetic and in fact prevents the appliance from working as intended. And to say that its the owners fault for not drying out the bleach cup area properly is ridiculous! Not sure what to do next. Is there any repair that can be done to seal rust area? Then contacted LGs Customer Information Center and feel like I am getting nowhere after four calls. I have tried to do a claim through LG it been 2 months and nothing has happened . We paid too much for this washing machine to be experiencing this type of problem only after 5 years. I called LG customer service !!!! The company shouldnt wait for further destruction to the public. We have only had the machine for about 4 years. I hope something is being done to help with this expensive issue. My clothes are sometimes affected as well. View Complete Recall Details . Bought my LG washer in October 2019. LG will not take accountability for poorly designed product. Thanks! My LG is so rusted around the bleach dispenser that I no longer use it. Faulty counter balance springs. My top loading washing machine started rusting about a year ago. My LG top loader is completely rusted all around the bleach tray it has been getting worse and worse for the last few years and as of today the metal has rusted so much the entire tray has fallen through. LG Washing Machines are high efficiency washers designed with features to customize your laundry cycles, power-clean your clothes, and accommodate larger loads to clean comforters, blankets and towels with ease. Bunch of Crooks!! Nothing wrong with the machine. My wife and I enjoy using the LG graphite top load washer and front load dryer. Will NEVER purchase one of their products again.I need to post this on Facebook so other people can be aware. It may be possible to clean this and then apply touch-up paint to the scratch for future rusting. Rust I didnt know I was supposed to get a tetanus shot to own this washer. I spent $1000 on this washer and 7 years later a piece of junk due to excessive rusting! It is absolutely horrible to spend Top Dollar on a supposed High-End Washing Machine only to have it LITERALLY fall apart in front of you. Its the dark charcoal metallic. When I said I needed to talk to my husband first, they encouraged my to pay the Technician saying I could get a refund if I changed my mind. The price of the washer was 929 with tax. Around the bleach dispenser :(. The charge for the tech is $125. I try wiping it down every time I use it, Cleaning it, but rust still keeps coming out. My good friend has a lg refrigerator the repair crew have fixed on three occasions and finally put in a new compressor. LG should replace this washer, but they refuse responsibility. Or have you had any results getting LG to replace the tops? Prior to this, small rust spots were appearing on my clothes, ruining many that did not respond to rust remover. Its so wrong and I am so thankful I held off on my LG fridge purchase I almost made last week! Getting something new (not LG ever again) as soon as possible. Please add me to the class action suit. I previously had a Maytag that was 20 years oldit never leaked or required any service and it had no rust on it when I gave it to a family that needed a washer and dryer. settlement administrator or your attorney for any updates regarding Thats almost 20 years ago!! I have same rust problem around bleach dispenser. No amount of maintenance, cleaning, or non-spilling, or wiping away of detergents would prevent the Defect.. I am frustrated I have an expensive washer only 2 years old thats rusting. Heres some facts. Both washer and dryer have flakes of white paint coming off ! I was stuck with this issue and what an eye sore. But the end result is you cant take this lying down because they are going to do it to everyone that buys their product while they still make MONEY!!!!! THIS IS A MATERIAL DEFECT IN MANUFACTURE. I called Lg to report this and they ignored me and asked for pictures of the clothing I had baskets of high end expensive items that should have been perfectly fine! A low end model runs between $800-$1,000. Ours is also rusted, less than 5 years old. Dont purchase an LG !!! I DO NOT recommend LG appliance. Santa Barbara. purchased top loader LG in 2012 model WT5101HW, the top has rusted thru on one side and is all around the inside of the top, I would like to send pictures if possible.. Company says it is due to detergents,, what are you suppose to use.. Will need to buy another washer machine. The LG technition came out for the water pump told me to call back Best Buy So Im trying to get this resolved???? LG doesnt care about the consumer. I feel I have been scammed. Cant believe there was not a voluntary recall about this defective washer. LG customer service is basically worthless, couldnt even find the part number. So dissatisfied. Same problem here. I have the same rust issue problem. Please add me to the law suit.i was not aware of this class suit until now. Company does not always pay the repair company for labor. useless!!!! LG gave undertakings to the Australian Competition and Consumer Commission (ACCC) to provide appropriate corrective notices and upgrade and maintain its trade practices compliance program. This is an ongoing Lg Issue and they know of it and will not fix anyone washer this has been an ongoing issue since 2012 they have just not fixed it because they feel that if you don,t do your homework and research it then thats your job they just want your money i have had two techs come to my home that have said that LG knows of this issue!! I also purches one of their top models. Click Accept if you consent. We are very dissatisfied as we live in a small town and cant find a good repairman. The rust falls into my laundry and I have little orange stains everywhere. LG Washing Machine Leaking When your LG washer is leaking, there are a few common causes that might be to blame. Would have been cheap for them to have painted it right to begin with. What a shame. Can I join the Law Suit? LG is at fault, not the consumer. I went to that website but could not see the LG rusting casesaw a mildew case. Date of purchase was April 2018. The LG washing machine class action also argues that the defect is due to poor material choices and manufacturing, so no amount of customer care could have prevented rusting. Will not buy LG product again. View Complete Recall Details. I have been battling the rust issue for quite sometime. I have owned a number of different washers over the years and have never experienced this problem. She told me that it would be out of my pocket to have it repaired. I love the machine but the rust is getting exponentially worse. We also are have the same major rust problem with our LG wave force. I first noticed it around the top ring about the tub, an dafter seeing a tv news report on the LG washers bleach dispenser, I pulled the plastic dispenser out and it is starting to rust under the plastic dispenser also. I tried today to remove the rust to paint the rim and discovered the metal just break off up nearly two inches. We were supposed to have a 10yr warranty on the machine. They should settle, or come up with a fix at no cost to the consumer. They do not back their products and just wait for the warranties to run out so they do not have to fix them. My husband bought my LG top loader in 2012. Model numbers and serial information can be found on two labels affixed to the back of the machine. Decided to see if there was a recall and then found this! Interesting that LG thinks it is a customer-use issue. I dont use bleach on my clothes or use the dispenser for anything else, so they cant say thats why my machine is rusting. Once it starts on the metal, you have to get all if it because if you dont clear it all out down to bare metal it will continue. I dont use beach or the dispenser, yet this is where the problem started, it has spread to other parts of the top portion, under the lid. I will also tell anybody that is in the market of buying a washer to never buy LG. So we will be replacing it. 57904632092__659A208A-C1F4-43BF-A34B-4AD377F609C6.jpeg. How can we join this lawsuit? After reading this I went upstairs and sure enough right where the bleach goes in is the worst area. Piece of utter JUNK. The same thing has happened to my LG that I bought in 2015. I have been taking my clothes to family & friends homes. For a machine the cost as much as it does, has a 10 year motor warranty, it makes no sense and is completely irresponsible on the part of LG. Unbelievable attitude for LG to take. The rust around my bleach dispenser has finally caused the plastic bleach cup to fall through the top of the machine and water is pouring out of the space left between the bleach cup and the machine top. Now its so rusted. Like they arent aware of exactly what the problem is and what the repairs will be. LG is taking advantage of US consumers and the government is allowing this garbage to come into our country. I am very disappointed as well since we paid top dollar for a very poor quality appliance. My washer also has the rust issue and I want to join the lawsuit. NOPE! I call Best Buy who carries out warranty I told them about the rust issue and they told me to call LG! But now after buying our washer in September 2018 the whole area aroud the bleach dispenser is bubbling and rusting. A few months later there was rust all over my clothing. Why was the class action dismissed? Awful design. The lawsuit was dismissed 3 years ago. We swap tops out when the rust starts again. Has anyone found how to fix it? Now its been 4 yrs. Now the rust is spreading. Can I join this suit also? More often than not, rusty stainless appliances are the result of incorrect and overzealous cleaning by owners. I had NO idea there was a lawsuit until I looked up TODAY by chance how to clean off rust from the bleach area of my LG washer thinking I was the ONLY one with the issue!! I cant afford to buy another machine. I cant believe that the class action suit was dismissed. I tried calling customer service many times. Same rust issue as others having started at the bleach dispenser and rust spreading underneath the top of the washer. The repair people were beyond frustrated with the company and now will no longer work on them. Never in my years have I had and issue like this with a washing machine. I I have the same rusting problem I bought my washer in 2012 model number WT5001C and it has all the same rusting problems on the top that I can see. Whos protecting them? The manufacturer should form the top with stainless steel like the tub so it would not rust. I contacted LG and was told since my washer was out of warranty and I did not take out an extended warranted, LG was not responsible. How can I do this? Featured Video. Has anyone been successful in getting LG to replace or repair the issue. Love the washer; however, rust around the bleach dispenser is causing issues. The rust started around the detergent dispenser, jet spray, bleach dispenser and around the rim. They were no help whatsoever. This is not a part that can be replaced, unless they replace the entire top part of the washer, if that is even possible. Washer won't spin. Nor are we likely to buy any other LG products based on how the company has treated us with this particular product it doesnt take a lot to win consumers, but it also doesnt take a lot to lose them either!!! Purchased LG 5.2 cf top loader WT5480CW, rusted where water/soap comes out and has ruined clothes, with chunks falling into the clothes. I will have to purchase a new machine. I REGULARLY RUN THE CLEAN CYCLE PER THE INSTRUCTION AND REGARDLESS, CLEANING THE TUB OR WITH CLOTHES, RUST SPECS ARE ALL OVER EVERYTHING THAT COMES OUT. Ive never had a washer do this. My LG is rusting were the water spout and the bleach cup is and is flaming off into the tub, it stains clothing and looks terrible! Have the same problem try contacting LG but no response. Washer is a little over three years old. Dont buy LG. Its now rusted out not only around the dispenser but spread all over the inside top of the lid and down into the drum. The rust is spreading like crazy and getting into the drum. I called LG about the problem after 2 yrs into my purchase. Now I know what the LG stands for ; LOW GRADE! My washer has rusted around the bleach and detergent fabric softener dispensers really bad. I seldom use bleach. I would like to file a claim on this machine. And if you dont have one of these washers, run away from them and get something else. I have the same rust problem on my washing machine. As for me i am not going to give up calling them and Lawyers i am sure don,t want to waste their time cause they feel like its not enough money in it for them!!! Please add me to the class action lawsuit. I have since discovered a large area of corrosion on the FRONT of my machine below the top corner where the bleach dispenser is. No looks like I need a new washer as I dont want the breaking rust falling into my laundry. I will never buy another LG. Why this law suit was dismissed is beyond me! We also purchased an LG washer in August of 2017. We have the same rusting problem. This LG machine was bought together with a dryer, which still works great, but the washer started to rust after only a few years of use. We are having the same problems with our LG washing machine. Dont purchase an LG Washer. Now we have to spend mo eye on a new washer. The screw on the lid rust also!! Information contained in service manuals typically includes schematics / circuit diagrams, wiring diagrams, block diagrams, printed wiring boards, exploded . I am also having an issue. My LG washer was also bought at Sears and it has been ruining my clothes too. I have made multiple requests for assistance with no response. Demers 3 subscribers Subscribe 29 Share 6.7K views 9 years ago While taking apart my LG washer I found something. Ive already replaced my top about a year and the new one is showing rust already!! I use my washer for my husbands work clothes. What a joke LG! Get product support, user manuals and software drivers for the LG WT5070CW.ABWEEUS. These are very expensive..Should not be happening. Please add me to the class action lawsuit. What a joke!! For a year now Ive been finding shards of metal in my washer ripping up my families clothes. Pieces of metal have come off and stained clothing. our LG (life isnt good) washer is also rusting out. Horrible customer service. I would like to be a part of the class suit, but I dont find any direction on how to do so. Stand by your product!! Shipping bolts. What do I need to do? The rust is increasing rapidly, at location I can see. Same problem with my LG. What ,if anything, have you done to fix yours? My LG washer Bought in 2016 has rusted at the mouth of the bleach dispenser. I too have a rust issue. I have to be careful not to cut myself on the rusted metal. It started rusting within only a few months. Really!? When I contacted the warranty company I was told that it only covered mechanical issues. that starts the rust forming. New machine coming next week- Maytag. This is a design defect. I am angered by the result of the class action suit as well as by the number of consumers whove commented on this because of the exact same issue. I have a LG top load washing machine. I am so frustrated!!!!!! Id hate to think of a family using it twice as much as us. The propensity for rusting on our top loading LG washer is such that we have an extra top for it. Has LG stepped up and done anything? i have been through All of their little scenarios!!! We bought an LG washing machine in 2012, and we have the same rust problem. Why on earth do they think its ok for a machine, that its job is to USE water, to rust in ony a few years of use? These things just seem to disintegrate before your eyes. Who do you contact to report this issue? He tried to explain to the operator the color of my machine he kept insisting it was black or gray. Newer models come with plastic top so LG new the problem! Our 2014 LG WaveForce that had been impeccable thus far and has been meticulously cared for by myself, began rusting around the bleach compartment in the last few months. How can so many people be misusing the washing machine in the same way??? I purchased my washer 2015, same rust issue everyone has. I just spoke to LG after contacting Home Depot. Had a Kenmore top loader with same bleach set up for more than 10 years without a speck of rust! It is outrageous they will not replace these faulty machines. Im having the same problems as others have mentioned. I paid more than I normally would for the washer and dryer combo, b/c him a 24 hour caretaker for my husband, who suffered a massive stroke years ago, and never fully recovered, so being careful with income is an issue for me.
lg washer rust recall